Lesson 1 Competencies
PERSONAL INTRODUCTION introduce oneself and company
6 talk about responsibilities give job description _
2, MAKING A PHONE CALL carry out a telephone conversation establish appointments by phone
18 give details & express opinion
3 AT THE OFFICE describe office tell location of objects describe means of communication
32 give instructions, complain about defects
4 CORRESPONDENCE 42 read and understand business correspondence use appropriate language in business letters write letters, faxes, memos
5 REVIEW 1 56 REVIEW 1
g MY COMPANY 60 describe hierarchy describe/present the company ask/answer questions about company
7 THE PEOPLE describe abilities of people in the company carry out a job interview (as an interviewer) talk about one's career history and educational background
68 draft different types of resumes __
g THE PRODUCTS 80 ask/answer questions about products describe characteristics of products highlight advantages of products
9 THE CLIENTS 92 describe the company's clients describe the company's market segment
; 1 REVIEW 2 REVIEW 2
104
$ J MEETINGS establish objectives and draft the agenda of a meeting
112 report on a situation -
12, SALES 122 negotiate/persuade discuss selling strategies
J3 PRODUCTION 132 describe operations describe production processes discuss production methods
, FINANCE describe situations in financial terms draft budgets for specific projects
comment on financial results
За повече информация: 088 682 4747