Business English language course workbook level 2

PERSONAL INTRODUCTION § introduce oneself and company talk about responsibilities  give job description «

MAKING A PHONE CALL 10 1  carry out a telephone conversation establish appointments by phone give details & express opinion

'3 AT THE OFFICE 14 describe office  tell location of objects  describe means of communication  give instructions, complain about defects I

/1, CORRESPONDENCE  ЯГ 18 read and understand business correspondence use appropriate language in business letters write letters, faxes, memos

^ REVIEW 1 22 REVIEW 1 · 1

[) MY COMPANY 28 describe hierarchy describe/present the company ask/answer questions about company

THE PEOPLE 32 describe abilities of people in the company carry out a job interview (as an interviewer)  talk about one's career history and educational background ■ draft different types of resumes *

. . THE PRODUCTS 35 (  ask/answer questions about products describe characteristics of products hiqhlight advantages of products

THE CLIENTS 39 describe the company's clients describe the company's market segment

REVIEW 2 43 REVIEW 2

MEETINGS 49 establish objectives and draft the agenda of a meeting report on a situation

> SALES  data шн 53 negotiate/persuade discuss sellina strateaies

PRODUCTION 58 describe operations describe production processes discuss production methods

 

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