Introduction 4-7 Working life 8-12 9 [Logistics 47-51
Projects 13-17 10 1 Facilities 52-56
Leisure time 18-22 11 J Decisions 57-60
Services & systems 23-27 12 1 Innovation 61-65
Customers 28-32 13 Breakdown 66-70
Guests & visitors 33-37 14 Processes 71-75
Security 38-42 15 Performance 76-80
Working together 43-46 16 Success 81-85