CONTENT
CHAPTER 1
an enterprise as a SYSTEM 13
INTRODUCTION 13
1.1. A DEFINITION OF AN ENTERPRISE 13
1.2. GOALS OF THE ENTERPRISE 18
1.2.1. Neoclassical theory 19
1.2.2. Neo - Keynesian theory 20
1.2.3. Managerial theories 20
1.2.4. Behavioural theories 21
1.3. MANAGEMENT FUNCTIONS AND ACTIVITIES 22
1.4. SYSTEM DEFINITION OF AN ENTERPRISE ...25
CONCLUSIONS AND SUMMARY 27
KEY TERMS 28
CASE STUDIES 28
Case 1.1: TREADCO 28
Case 1.2: ALFA’S PARAMOUNT GOAL 29
DISCUSSION AND ASSIGNMENTS 30
Discussion questions 30
Test questions 30
RECOMMENDED LITERATURE 31
CHAPTER 2
TYPOLOGY OF ENTERPRISES 32
INTRODUCTION 32
2.1. MAIN CONCEPTS OF ENTERPRISE TYPOLOGY 33
2.2. TYPOLOGY OF ENTERPRISES BY DIFFERENT CRITERIA 34
2.3. TRANSFORMATION OF ENTERPRISES 43
CONCLUSIONS AND SUMMARY 44
KEY TERMS 45
CASE STUDIES 46
Case 2.1: Legal Forms of Business Ownership 46
Case 2.2: An overview of company forms in Switzerland 48
DISCUSSION AND ASSIGNMENTS 52
Discussion questions 52
Test questions ...52
RECOMMENDED LITERATURE 53
Chapter 3
STRUCTURES OF ENTERPRISE 54
INTRODUCTION 54
3.1. PRODUCTION STRUCTURE OF ENTERPRISE 54
3.2. ORGANIZATIONAL STRUCTURES OF ENTERPRISE 58
3.2.1. Simple structure 60
3.2.2. Linea (Hierarchical) structure 61
3.2.3. Functional structure 63
3.2.4. Linear-scale structure 65
3.2.5. Matrix (program-target) structure 67
3.2.6. Divisional (product) structure 70
3.3. INFRASTRUCTURES IN ENTERPRISE 74
3.3.1. Technical (engineering) infrastructure 74
3.3.2. Social infrastructure 74
3.3.3. Informational infrastructure 74
CONCLUSIONS AND SUMMARY 76
KEY TERMS 76
CASE STUDIES 77
Case 3.1: Organization structure changes at Body Shop 77
Case 3.2: Functional organizational structure on project management 78
DISCUSSION AND ASSIGNMENTS 81
Discussion questions 81
Test questions 81
RECOMMENDED LITERATURE 82
Chapter 4
PRODUCTS OF THE ENTERPRISE 83
INTRODUCTION 83
4.1. A DEFINITION FOR PRODUCT 83
4.2. PRODUCT CLASSIFICATIONS 87
4.2.1. Consumer goods 88
4.2.2. Industrial goods 90
4.3. PRODUCT MEASUREMENT 92
CONCLUSIONS AND SUMMARY 94
KEY TERMS 94
CASE STUDIES 95
Case 4.1: A Kellogg’s new product 95
DISCUSSION AND ASSIGNMENTS 96
Discussion questions 96
Test questions 97
RECOMMENDED LITERATURE 97
CHAPTER 5
QUALITY OF PRODUCTS AND SERVICES 99
INTRODUCTION 99
5.1. A DEFINITION OF QUALITY 99
5.2. QUALITY PARAMETERS 102
5.3. PRODUCT QUALITY CONTROL 103
5.3.1. Preliminary Control 104
5.3.2. Concurrent Control 106
5.3.3. Feedback Control 106
5.4. MANAGING QUALITY CONTROL..... 106
CONCLUSIONS AND SUMMARY 109
KEY TERMS 110
CASE STUDIES 110
Case 5.1: Coca-Cola® Quality Process: DASANI® Case Study 110
DISCUSSION AND ASSIGNMENTS 111
Discussion questions ..Ill
Test questions 112
RECOMMENDED LITERATURE 113
CHAPTER 6
QUALITY MANAGEMENT 114
INTRODUCTION 114
6.1. A DEFINITION OF QUALITY MANAGEMENT 114
6.2. QUALITY CONTROL TECHNIQUES 116
6.2.1. Statistical Process Control (SPC) 117
6.2.2. Total Quality Control (TQC) 118
6.2.3. Total Quality Management (TQM) 120
6.2.4. Quality Control versus Quality Management 122
6.3. QUALITY MANAGEMENT SYSTEMS 123
6.3.1. ISO 9000: 2008-the basics 123
6.3.2. Process model of the ISO 9000 family 125
6.3.3. The principles of the ISO 9000 family 125
6.3.4. Certification 126
CONCLUSIONS AND SUMMARY 127
KEY TERMS 128
CASE STUDIES 128
Case 6.1: The importance of quality in creating competitive advantage 128
DISCUSSION AND ASSIGNMENTS 130
Discussion questions 130
Test questions 131
RECOMMENDED LITERATURE 131
Chapter 7
PRODUCTION PLANNING .133
INTRODUCTION 133
7.1. INTRODUCING THE PRODUCTION SCHEDULE 134
7.2. DEFINING PRODUCTION SCHEDULE 139
7.3. INTRODUCING THE PRODUCTION CAPACITY 142
7.4. CALCULATING A PRODUCTION CAPACITY 144
CONCLUSIONS AND SUMMARY 151
KEY TERMS - 152
CASE STUDIES -.152
Case 7.1 : Manufacturing's Five Golden Metrics 152
DISCUSSION AND ASSIGNMENTS 154
Discussion questions 154
Test questions 154
RECOMMENDED LITERATURE 155
Chapter 8
LONG-TERM ASSETS OF THE ENTERPRISE 157
INTRODUCTION 157
8.1. WHAT DOES FIXED ASSET MEAN? 158
8.1.1. Tangible assets 160
8.1.2. Intangible assets 161
8.1.3. Financial fixed assets 162
8.1.4. Goodwill 162
8.2. THE INVESTMENT AND ACQUISITION FIXED ASSETS 164
8.2.1. Investment in Fixed Assets 164
8.2.2. Acquisition of Fixed Assets 167
8.3. VALUATION OF FIXED ASSETS 167
8.3.1. Reasons for revaluation 168
8.3.2. Methods of revaluation of fixed assets 169
I. INDEXATION (1) 169
II. CURRENT MARKET PRICE (CMP) 169
III. APPRAISAL METHOD 169
8.3.3. Selective Revaluation and why it should be avoided 170
8.4. EFFICIENCY USAGE OF LONG-TERM ASSETS 171
8.5. DEPRECIATION OF LONG-TERM ASSETS 173
8.5.1. Accounting concept 174
8.5.2. Methods of depreciation 175
STRAIGHT-LINE DEPRECIATION 176
ANNUAL STRAIGHT-LINE DEPRECIATION EXPENSE
176
DECLINING-BALANCE METHOD (OR REDUCING BALANCE
METHOD) 177
SUM-OF-YEARS' DIGITS METHOD 179
UNITS OF TIME DEPRECIATION 179
COMPOSITE DEPRECIATION METHOD 180
CONCLUSIONS AND SUMMARY 180
KEY TERMS 181
CASE STUDIES 181
Case 8.1: Other Asset 181
Case 8.2: Replaceable Asset 182
Case 8.3: Non-Replaceable Transition Asset (Other Equipment) 183
Case 8.4: Replaceable Transition Asset ..183
Case 8.5: Not an asset ..184
DISCUSSION AND ASSIGNMENTS 185
Discussion questions ..185
Test questions .185
RECOMMENDED LITERATURE 186
Chapter 9
SHORT-TERM ASSETS OF THE ENTERPRISE 188
INTRODUCTION 188
9.1. NATURE, ELEMENTS AND STRUCTURE
OF CURRENT ASSETS OF ENTERPRISE 189
9.2. INVENTORIES 191
9.2.1. Definition of ’Inventory’ 192
9.2.2. Inventory valuation methods 194
9.3. WORK IN PROGRESS (OR PROCESS) 199
9.4. SHORT-TERM INVESTMENTS 201
9.5. FINISHED GOODS 203
9.6. CASH 205
9.7. TRADE SHORT-TERM RECEIVABLES 208
CONCLUSIONS AND SUMMARY 213
KEY TERMS 214
CASE STUDIES 214
Case 9.1: Reproduction Value 214
Case 9.2: Best Practices in Inventory Management 219
DISCUSSION AND ASSIGNMENTS 223
Discussion questions 223
Test questions 224
Recommended literature 225
Chapter 10
HUMAN RESOURCE MANAGEMENT 227
INTRODUCTION 227
10.1. HUMAN RESOURCE MANAGEMENT - ESSENCE AND AIMS ..227
10.2. A SYSTEM APPROACH TO HUMAN RESOURCE
MANAGEMENT 228
10.3. WHO PERFORMS THE HRM ACTIVITIES
IN THE ENTERPRISE? 229
10.4. THE COMPONENTS IN THE HRM SYSTEM 231
10.4.1. Job analysis 231
10.4.2. Job design 232
10.4.3. Human resource planning 233
10.4.4. Recruitment 234
10.4.5. Selection 235
10.4.6. Appointment and orientation 235
10.4.7. Training and development 236
10.4.8. Employee performance evaluation 237
10.4.9. Compensation and benefits 239
10.4.10. Health and safety conditions at work 241
10.4.11. Improvement of labour relations 241
10.4.12. Employee motivation 242
CONCLUSIONS AND SUMMARY 245
KEY TERMS 245
CASE STUDIES 246
CASE 10.1: Are Employers Looking At Your Facebook Page? 246
CASE 10.2: The Long Tenure Employee 247
DISCUSSION AND ASSIGNMENTS 247
Assignments 247
Test questions 248
RECOMMENDED LITERATURE 249
Chapter 11
LABOUR PRODUCTIVITY.... 251
INTRODUCTION 251
11.1. PERSONNEL - DEFINITION, CLASSIFICATIONS
AND RELATED TERMS 252
11.2. PRODUCTIVITY - DEFINITION, DIMENSIONS, AND TYPES ....254
11.3. LABOUR PRODUCTIVITY MEASUREMENT 259
11.3.1. Basic labour productivity measurement methods 259
11.3.2. The approach of unit labour cost 261
11.3.3.
The approach of individual productivity
261
11.3.4. The approach of marginal productivity 262
11.4. FACTORS STIMULATING PRODUCTIVITY INCREASES 263
11.5. PRODUCTIVITY RELATED EMPLOYEE BEHAVIOURS 267
CONCLUSIONS AND SUMMARY 268
KEY TERMS 269
CASE STUDIES 269
Case 11.1: Challenge 269
Case 11.2: The manufacturing company '..269
Discussion and Assignments 270
Test questions 270
RECOMMENDED LITERATURE 271
CHAPTER 12
PRODUCTION PROCESS (MANUFACTURING) 274
INTRODUCTION 274
12.1. INTRODUCING THE MANUFACTURING PRODUCT DESIGN .274
12.2. PROCESS SELECTION 281
12.3. PROCESS FLOW DESIGN AND ANALYSIS 291
CONCLUSIONS AND SUMMARY 294
KEY TERMS 295
DISCUSSION AND ASSIGNMENTS 296
Assignments 296
Test questions 296
RECOMMENDED LITERATURE 297
Chapter 13
PRODUCTION TECHNOLOGY MANAGEMENT... 299
INTRODUCTION 299
13.1. A DEFINITION OF PRODUCTION TECHNOLOGY 299
13.1.1. What is technology? 300
13.1.2. What is technology management? 300
13.1.3. Why do firms acquire new technologies? 301
13.2. PRODUCT TECHNOLOGY CLASSIFICATIONS 303
13.3. TECHNOLOGIES IN MANUFACTURING 304
CONCLUSIONS AND SUMMARY 314
KEY TERMS 315
CASE STUDIES 316
Case 13.1: A study of an automated storage and retrieval system in Netto ..316
DISCUSSION AND ASSIGNMENT 318
Discussion questions 318
Test questions 318