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English for international Tourism course book

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Itinerary

Unit 丨 Setting Professional activities Language Directory of texts

1 Types of Holiday page 6 ;Travel agencies and tour * giving holiday information Language Focus: compound nouns 丨 operato s ® talking about holiday Vocabulary: types of holiday experiences prices 丨 « writing and responding to compound adjectives letters of enquiry with numbers Speechwork: word stress Conversations with customers Letters about goifing holidays「]—|

2 A Career in To U Г! 5 П"! page 12 j Recruitment and job * writing CVs and covering hunting letters j « taking part in job interviews Language Focus: simple/continuous ; verb forms Vocabulary: remuneration formal and informal language Speechwork: stress in words ending in -ate, ~ic and -able Job descriptions 〇 How to write a CV pf] i The write way to find a job | | [ CVs Ш Recruitment advertisements p|~~| Letters of application |~У~|

3 Trends in Tourism page 18 Tourism organisations and tourist boards * note-taking ® writing a summary based on notes ® giving a short presentation from notes ® talking and writing about modern-day developments Language Focus: past simpie/present perfect simple Vocabulary: definitions of tourism types and means of trave! Speechwork: past verb forms with -ed Definitions of tourism Summer holiday Q Development of tourism in Q Singapore Summer holiday ПП

4 Where People Go page 24 Tourist boards, tour operators, Tourist information Centres (TICs), and travel agents ® working with figures • designing a questionnaire and carrying out a survey • giving information from a chart ® reporting on the nature and value of tourism in a country Language Focus: the definite articie Vocabulary: British/American usage Speechwork: the schwa / з / reading figures aioud Americans in Europe Q A tale of two cities 丨

5 Travel Agents page 30 Travel agencies ® telephoning ® taking bookings and filling in booking forms ® asking for and confirming information • writing letters of confirmation ® writing a set of instructions: payment procedures Language Focus: asking questions tag questions Vocabulary: phrasal verbs used in phone caiis payment procedures Speechwork: the alphabet intonation in questions intonation in tag questions Telephone calls Q A holiday booking Booking forms рЩ Extract from a training manual ["|Г[

Scenario 1 Advising a Client page 36 Trave! agencies and tour operators ® reading brochures * giving information and advice ® helping clients make choices ® writing letters of recommendation Revision Goa, India 「「] Steamboat Colorado, USA 「j ]

6 Tour Operators page 33 Tour operators and hoteliers ® writing reports * planning a package tour ® negotiating an agreement ® writing a letter of confirmation Language Focus: the passive Vocabulary: negotiations Speechwork: contracted forms of moda丨s and auxiliaries A planning meeting Q Hotel contracting p|T| When the welcome is frosty 「Ц

7 Promoting a Destination page 44 Tourist boards * identifying strengths and weaknesses of a country * describing ways of promoting an area * writing promotional materials * describing an itinerary * presentations: reporting on a familiarisation trip Language Focus; referring to the future Vocabulary: advertising and publicity countable/ uncountable nouns brochure language Speechwork: pausing and rhythm Promoting Barbados as a tourist destination A trip to China Q Britain's strengths and | .!' | weaknesses

8 Responsible Tourism page 50 Ecological and economic issues National and local government Environmental and tourism agencies ® taking part in public meetings ® writing press releases Language Focus: reporting verbs Vocabulary: meetings - verb and noun collocations Speechwork: word boundaries Overland Encounter Q Safe tourism 「f」|

Unit Setting Professional activities Language Directory of texts

9 Transport page 56 All tourism providers • mapping an itinerary « writing a fax: improving airport passenger handling facilities • making recommendations to a tourist board Language Focus; two-part verbs Vocabulary: transport Speechwork; word boundaries Susan’s trip to the USA Q Rapid speech Q Passenger care

1 10 j Customer j Relations j . page 62 Customer reiatio门s departments » dealing with complaints ® writing ietters of apology ® writing letters confirming agreements Language Focus: infinitive or gerund Vocabulary: prefixes adjectives describing personality Speechwork: contrastive stress Melanie Flowers Unfortunate incidents in ä travel agency When it pays to complain (Д^] Feedback questionnaire Pfl

Scenario 2 Handling a Complaint page 68 Tour operator's customer relations department • reading correspondence: letters, memos and faxes • dealing with a claim for compensation • writing ietters to dissatisfied customers Revision Letters and faxes of complaint Memos [J]

丨11 Hotel Facilities page 70 Hotels • replying to letters of enquiry • negotiating bookings for conferences and groups • writing letters of confirmation • writing memos • describing hotel facilities Language Focus: types of adjective order of adjectives Vocabulary: hotel facilities collocations with and Speechwork; stress in compound adjectives Fixing rates: different racking ^ systems 丁ommaso Zanzotto/ ГТ1 Richard Williams Letters from hoteliers

12 Selecting Locations page 76 Hotels, trade fairs, tour operators • writing faxes giving information ® taking part in a meeting to decide on the viability of a ne'w venture • writing a report » choosing a site for a hotel • writing promotional material Language Focus: conjunctions Vocabulary: forma! and informal language Speechwork: pronunciation of the letter / Austral Tours Q The Far East investment Group Q Docklands

13 Things to Do page 82 Tourist Information Centres • writing a tourist information leaflet e writing and recording an answerphone message » giving tourists advice and suggestions on tourist attractions Language Focus: conditionals Vocabulary: sports Speechwork: pausing TIC Venice Q Leisure pursuits in New 「[] Hampshire

14 Avlarketlng the Past page 38 Guided tours • describing museum exhibits a门d monuments ® writing notices ® giving a guided tour Language Focus: relative clauses Vocabulary: museum exhibits and monuments Speechwork: pausing, stress and pitch The Neues Museum, Berlin Q Tour of the Pergamon Q Museum, Berlin The Louvre, Paris ["J"]

15 Business Travel page 94 i ；； Hotels, airlines, conference ! « describing conference facilities Language Focus: possibility and ■ i The Manor Hotel Q &a ; • negotiating rates j .、 \ Promotion to the rank of Flyer ГТП ! • promoting conference venues ! Vocabuiary： conference i First Class • ; equipment : • telephone selling ! r , , 」」 "• * i Speechwork: sound and spelling: ;• writing promotional ietters süent: letters : word stress in homographs

Scenario 3 : Organising Excursions page 100 Tour and resort * designing a programme representatives of excursions Revision Resort information [—]]