Contents
USEFUL LANGUAGE AND SKILLS
TOPICS
Arranging a meeting Confirming a meeting by email
Rescheduling a meeting
Saying hello and making introductions Starting a meeting Stating the objectives Introductions
Using first names Apologizing for changing a meeting time Getting emails right General meeting vocabulary
Making small talk Writing formal and informal agendas
Chairing a meeting
Cc»u_ci we meet next week?
14 ^ Can we make a start
now?
23
Can _ make 3 point here?
32
not sur« I agfee.
40
it% a deal
48
So, 1 think weVe inishei for today
Reporting progress
Explaining cause and effect
Interrupting and dealing with interruptions
Asking for comments and contributions
Expressing strong and tentative opinions
Agreeing and disagreeing
Responding to offers
Buying time
Taking a vote
Summarizing the results of a meeting
Ending a meeting and thanking participants
Confirming decisions and action points
Foltow-up emails
Saying goodbye
Interrupting politely Asking for clarification Giving your opinion Video conferencing
Disagreement and criticism in different cultures Diplomatic language ,3,
Making positive suggestions Resolving conflicts
Reaching agreement Talking about possibilities Controlling the timing of a meeting
Intercultural communication
Talking about plans Formal and infq/mal minutes Mixing business and pleasure
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