Going International English for Tourism Harding

SECTION 1 SECTION 1 SECTION 1

The role of the tour operator Announcements and procedures Cruise information

Vocabulary Speaking Speaking

Travel agents and tour operators Experiences of flying Types of water holiday

Listening 1 Listening 1 Reading

Travel agents and tour operators Airport announcements General information

Reading Reading and vocabulary Language focus 1

The tour operator's in-tray Airport procedure The passive voice for giving

Output task Language focus 1 information

Tour operator's replies Explaining procedure Output task  Cabin crew procedure Output task  Passenger information

 

SECTION 2 SECTION 2 SECTION 2

Negotiations Checking in Ticket information and itineraries

Reading  Negotiation techniques Listening 2  Preliminary negotiations  Language focus 1  Arranging a meeting  Identifying and proposing areas of  discussion  Output task  Negotiations with a hotel Reading  Boarding passes and check-in screens  Listening 2  At the check-in desk  Output task  Checking in Reading and speaking  Greek ferries  Reading and speaking  Atrip down the Nile  Language focus 2  Talking about future arrangements  Output task  Travel arrangements

SECTION 3 SECTION 3 SECTION 3

Handling complaints Flight attendants On-board information

Listening 3  Three complaints  Language focus 2  Responding to complaints (spoken)  Output task  Feedback questionnaires Listening 3  Could you be a flight attendant? Reading  Psychology questionnaire for potential flight attendants Language focus 2 Indirect questions (revision)  Speaking  Flight attendant job interview Output task  Cabin crew role-play Listening 1  International etiquette Vocabulary Ships and cabins Listening 2  Cabin accommodation Output task  Designing and explaining cruise accommodation